University of Portsmouth - Customer Service Advisors

University of Portsmouth


Closing date:   26 September 2021
Location:   Portsmouth
Region:   South East
Employment type:   Part Time
Salary:   £18,529 to £20,092 per annum pro rata


Professional Services: Sport & Recreation

Department: Customer Service

Advisors x6

Employment type: Permanent x2, Fixed term contract x4

Employment basis: Part-time

Salary: £18,529 to £20,092 per annum pro rata

Post number: ZZ007141

Closing date: 26 September 2021

Interview date: 5 October 2021

We’re looking for customer focussed individuals with a real passion for sport and experience of working in a busy office or reception environment to work as part of our Customer Service Advisor team. In this role, you’ll play a key part in ensuring the smooth running of the front of house reception activities in our state of the art new indoor sports facility.

About us:

Ravelin Sports Centre is an outstanding new public sports centre opening later this year in Portsmouth. The £57M sports centre’s superb facilities include a 25m 8 lane swimming pool, 175 station fitness suite, climbing wall, ski simulator, café and community orchard set in historic parkland. Our values are simple, we’re customer-centric, we’re developing excellence in all areas, we’re creating opportunities all with the focus of improving physical activity. If you share our values, share our ambitions and have the abilities to contribute to our success we’re keen to hear from you.

About the roles:

We are looking to recruit to six roles on the following basis:

Position 1-2 - 0.7FTE Permanent x2 £12,970 to £14,064 (£18,529 to £20,092 x 0.7fte) per annum

Position 3-4 - 0.7FTE Fixed term (12 months) x2 £12,970 to £14,064 (£18,529 to £20,092 x 0.7fte) per annum

Position 5 - 0.8FTE Fixed term (maternity cover 9 months, or until early return of postholder) £14,823 to £16,074 (£18,529 to £20,092 x 0.8fte) per annum

Position 6 - 0.4FTE x1 Fixed term (12 months) £7,412 to £8,037 (£18,529 to £20,092 x 0.4fte) per annum

Please state in your application if you have a preference for one of the roles, otherwise, this will be discussed at interview. As part of a small front of house team, you’ll provide an efficient, professional and courteous front of house experience as the first point of contact for customers. You’ll play a key role in enhancing the University’s reputation for sport, and establish the University as one of the leading modern universities for sport within the HE sector.

Primary duties will include:

● taking payments and bookings

● operating the Leisure Management System (memberships)

● directing and providing information to customers as required

We’ll be looking for you to demonstrate experience of:

● Office/Reception experience gained in a high volume, busy, process driven working environment

● delivering a high level of customer care to all users

● communicating effectively face to face with customers and over the phone

Full details of the responsibilities and duties of the role, as well as the skills, experience and personal qualities we are looking for, can be found in the further particulars document attached to this advert.

Position 1-2 Permanent: The post holder will work a 26 hour week

Position 3-4 Fixed Term Contract: The post holder will work a 26 hour week

Position 5 Maternity: The post holder will work a 30 hour week

Position 6 Fixed Term Contract: The post holder will work a 16 hour week

Your working hours are based on a shift based system which will include the requirement for you to work early mornings, evenings, weekends, University Closure days and Bank Holidays over a 362 day a year service.

Further information:

As an equal opportunities employer, we welcome applications from all suitably qualified persons and all appointments will be made on merit. We are eager to ensure our teams are diverse in terms of all the protected characteristics and representative of all the stakeholders that use our facilities. We would therefore particularly welcome applications from candidates who are Black, Asian, or from other ethnic groups not currently well represented in our teams, as well as from candidates who consider themselves to have a disability.

The University of Portsmouth believes this role is not eligible for sponsorship with UKVI under the Skilled Worker Route visa. You will need to confirm details of an alternative visa to work in the UK when applying for this role. Anonymous shortlisting will be carried out for this role as part of our commitment to equality and diversity, ensuring a fair and consistent approach to recruitment. Personal details will not be disclosed to the shortlisting panel. If you’ve been asked to upload further documents, they should not contain identifying information.

We kindly ask that candidates do not attach CVs or cover letters as these will not be considered.

For detailed information about the vacancy, click on the apply button.

Share this: