Description
This role will support the Football Services Manager (Competitions & Behaviours) with general support to our Football Services team which includes discipline, safeguarding and our London Cup competitions.
The Football services team is responsible for governing the game in London, which includes the management of discipline, safeguarding and our cups & competitions.
We have a clear ambition to improve playing experiences and opportunities and to do this in a way that places safety, behaviours and standards at the forefront of all conversations and decisions.
Job purpose:
• Support the delivery of London Football’s County Cup programmes.
• Support safeguarding compliance procedures across London Football.
• Provide a high standard of customer service as the first point of contact for Football Services enquiries
• Assist with the delivery of the affiliation programme.
• Support the player registration process.
• Assist with safeguarding commitments, including safeguarding club visits.
• Act as an ambassador for London Football, positively representing the organisation and the wider football community.
• Support the adoption of FA technology systems across grassroots football.
• Comply with FA rules, regulations, policies, procedures and guidance. Experience and Skills
• Competent in the use of IT, including Microsoft Office applications.
• Experienced in working in a high-pressure environment and delivering results within agreed time limits.
• Proven experience of working with challenging customers and supporting the delivery of their enquiries.
• Excellent customer service skills.
• A working understanding and application of inclusion, equality, and diversity.
• Problem-solving and decision-making skills
• Ability to prioritise and structure work.
• Diligence.
• Ability to multi-task.
• Effective communicator – verbal and written.
• Ability to read, digest and assimilate information quickly and effectively.
• Commitment to on-going professional development.
• Ability to review process and make improvements
