Description
Work at one of the UK’s leading universities — Warwick is consistently ranked as a top institution worldwide, with a thriving campus community and reputation for excellence.
Warwick Sport is looking for an Assistant Operations Manager to lead customer service across our sports facilities.
You’ll ensure an inclusive, seamless experience for all users, overseeing visitor interactions, membership administration, and operational communications.
This role combines hands-on leadership with driving service standards, training, and continuous improvement.
Key Responsibilities
- Deliver exceptional customer service and oversee membership sales and retention.
- Manage feedback systems, complaints, and service training.
- Coordinate front of house operations, staff rotas, and act as Duty Manager when required.
- Line manage reception staff, lead recruitment, and promote a high-performance culture.
-Oversee membership and booking systems, ensuring data accuracy and GDPR compliance.
- Liaise with marketing and operations teams to keep customer communications up to date.
-Contribute to strategic planning and identify opportunities for service innovation.
About You
- Degree or equivalent experience in Sports Management, Business, or Customer Service.
- Experience managing front of house or customer service in leisure/sport.
- Strong leadership, organisational, and communication skills.
- Confidence in using CRM or booking systems and the ability to analyse performance data.
- Flexible to work shifts, including weekends and bank holidays.
Desirable:
- First Aid, Health & Safety, IOSH, or Pool Plant qualifications.
- Customer service accreditation or management training.
- Experience in higher education or community sport with a focus on inclusivity.
The University of Warwick has endorsed a new strategy for Active Wellness and Sport, re-shaping our Mission to ‘provide access, opportunities and experiences that inspire and enable everyone to reach their potential’. We set and exceed high standards, supporting people every step of the way and look forward to applications from anyone interested to be part of this journey.
What We Offer
- Excellent Pension, Salary Sacrifice Scheme,
- A vibrant, inclusive campus community
- A supportive, dynamic team committed to excellence and inclusivity.
- Professional development opportunities.
- Staff benefits including gym membership, pension scheme, and more
