Description
The University of Hertfordshire Sports Village is seeking an Operations Manager to lead a busy operations team where the needs of our customers, from first experience to elite, are at the heart of everything we do.
What are the main duties & responsibilities?
Alongside our other Operations Manager, you will be responsible for a service excellence focused operation, where the needs of the customer are central to everything we do. Managing the day to day running of our operation, through proactive line management of a team of Duty Managers, you will manage multi-functional facilities and all operational staff. What skills & experience do I need?
• You will be a motivated and proactive individual with excellent leadership and people management skills.
• You can motivate and lead a team of staff ensuring attention to detail with customer experience at the center of delivery.
• You can build effective working relationships at all levels with ease, are approachable and flexible in style.
• You have supervisory operational experience in a large ‘wet and dry’ leisure facility.
• Proven track record of solving problems and thinking on your feet.
• You’re up to date with current Health and Safety industry practices.
• You have managed a budget in the past and can proactively manage an operation in line with a budget.
In return we’ll give you…
• Annual performance related bonus and pay award
• 25 days annual leave per year, plus 8 Bank Holidays
• Sick pay & pension scheme
• Free Gym Membership
• Unrivalled training and development opportunities
• UNiDays, TOTUM (formerly NUS Extra) and Galleria discount cards
• Discounted travel on UNO buses
• Regular staff social events
• 1 hour a week paid exercise time
• And much more…
What education and qualifications are required?
• NVQ level 2 or above / 3 A levels at grade A-C (or equivalent proven experience)
• National Pool Management Qualification or previously held/current NPLQ
• Event Management experience and/or qualification
If you think you have what it takes to make a positive impact to our operation, we would love to hear from you.
Our vision is to transform lives and UH is committed to Equality, Diversity and Inclusion and building a diverse community. We welcome applications from suitably qualified and eligible candidates regardless of their protected characteristics and recognise there are different ways applicants may achieve the criteria in this document.
We offer a range of employee benefits including generous annual leave, flexible location opportunities within the UK, discounted Sports Village memberships, personal and professional development and family-friendly policies. #GoHerts
This post is exempt under the Rehabilitation of Offenders Act 1974 Disclosure & Barring Service (DBS) The University requires that the successful applicant who is offered employment will be subject to a criminal record check from the Disclosure & Barring Service before the appointment is confirmed. An Enhanced Disclosure will be required, and this will include details of cautions, reprimands, or final warnings, as well as convictions. The University of Hertfordshire complies with the 'Code of Practice for Registered Persons and other recipients of Disclosure Information'. DBS Checks may be renewed in line with policy.
Overseas applicants and UK applicants who have lived abroad:
Successful applicants who have lived outside the UK, for 12 months or more (whether continuously or in total), in the last 10 years, will be required to produce a ‘Certificate of Good Character/Conduct’ from each of those countries.
