Description
You will be part of highly motivated team who have a passion for delivering inclusive, high-quality sports services, to a diverse range of students, staff, and community users from first experience to elite performers, which includes Arsenal Women’s FC and Saracens Mavericks Netball. The successful applicant will play a key role in delivering services across our operation.
MAIN DUTIES AND RESPONSIBILITIES
To work across the operation, assisting the Duty Management team with the efficient and effective day to day running of Hertfordshire Sports Village, to ensure the facilities are clean, safe, and welcoming to customers and both facilities and services comply with relevant health and safety legislation.
To demonstrate a Service Excellence mindset by providing a consistent, efficient, high quality and customer-oriented service to all customers of the Sports Village through implementation of agreed operating procedures and standards, ensuring that the customer is at the heart of every decision.
MAIN PURPOSE OF APPRENTICESHIP
In years 1 and 2 the postholder will study the Leisure Team Member Level 2 apprenticeship, as well as completing relevant courses associated with the job role including lifeguard and fitness instructor L2. This will be followed in years 3 and 4 by the Team Leader Level 3 apprenticeship as well as an option to complete a fitness instructor L3.
On successful completion of both apprenticeships the postholder will be appointed to Trainee Duty Manager and continue to support the duty management team.
SKILLS AND EXPERIENCE
The successful applicant will have a keen interest in sport and fitness, be a confident swimmer and be able to work as part of a team in a customer facing environment.
Attention to detail is essential, as is a proactive approach and an ability to inspire and motivate others.
Working as part of a seven-day operation including bank holidays, the successful candidate must be available to work the following shifts: 6am-2pm and 3pm – 11pm but not limited to, as part of a shift rota and these will start approx. 6 weeks into the role.
With strong IT skills ideally including the use of Microsoft Office. Excellent verbal and written communication skills are essential, and you will enjoy meeting new people. You will have a positive “can do” attitude, be flexible and adaptable in approach and be motivated to learn new skills.
QUALIFICATIONS REQUIRED GCSE Maths & English grade D/3 and above or equivalent.
WHAT KIND OF TRAINING WILL YOU RECEIVE?
This is a 48-month apprenticeship programme where the successful applicant will undertake the Leisure Team Member apprenticeship and subsequent Leisure Duty Manager apprenticeship with a local training provider and will receive the required off-the-job-learning to complete their training activities within the workplace.
This is supported by a workplace mentor and their line manager.
As part of the Leisure Team Member Level 2 apprenticeship, you will also obtain the following industry recognised qualifications:
• IQL Level 2 Award in Pool Lifeguarding,
• A Swim England Level 2 in Teaching Swimming or a STA level 2 Certificate in Teaching Swimming, • Level 2 Certificate in Fitness or Gym Instruction awarded by; Focus Awards, Active IQ, Innovate Awarding, NCFE, VCTC or YMCA Awards
• Level 3 certificate in First Aid (to be taken either as a stand-alone qualification or as a separate part of the IQL Level 2 Award in Pool Lifeguarding).
• As part of the Level 3 apprenticeship, you will obtain a First aid at work certificate and Pool Plant Operator qualification. On successful completion of the level 2 and level 3 apprenticeships there will be an opportunity to continue onto a Degree Apprenticeship relevant to the business and its requirements.
APPRENTICESHIP ELIGIBILITY CRITERIA
• The candidate should not have undertaken any previous training which would duplicate the training they will receive under the apprenticeship.
• The University is required to meet UKVI visa regulations, and we are not able to sponsor for this position. You must have been a UK/EEA/EU resident for the last 3 years.
Please view the job description and person specification for a full list of the duties and essential criteria. Disclosure and Barring Service Our commitment to the University’s Safeguarding Policy requires that the recruitment of staff in this area, will require the minimum of a Basic DBS Check.
In the course of our work and University-led activities, there may be external contractual obligations where a further Enhanced Check is required. DBS checks may require renewal in line with policy. Overseas applicants and UK applicants who have lived abroad Successful applicants who have lived outside the UK, for 12 months or more (whether continuously or in total), in the last 10 years, will be required to produce a ‘Certificate of Good Character/Conduct’ from each of those countries.
Interview Date: 26 June 2024
Reference Number: 059215
Proudly named as one of Leisure and Hospitality’s 20 Best Companies to Work For in 2021, Hertfordshire Sports Village invests, listens, and cares about our team.
Staff benefits include free use of facilities inc. staff ‘happy hour’ included within working week, progressive structure with ability to progress and grow within. Access to gain and undertake further qualifications and training. UniDays, NUS and Galleria discount cards, discounted travel on UNO buses and regular staff social events.
