Description
The Student Enrichment Directorate
We are striving to play a pivotal role in developing, delivering and transforming a Wider Student Experience that is as impactful as anything in the world. We remain steadfast in our core commitment to accelerating the growth of far-reaching and market-leading enrichment programmes across performance, participation and community outreach, whilst fostering a culture that safeguards academic excellence. We are guided by the belief that an investment in student enrichment is ultimately an investment in the quality of graduates that the University produces and are motivated by the opportunity to engage and inspire the next generation of talent and, in doing so, making a positive contribution to the development of rounded, global citizens.
Sport Durham University is one of Europe’s leading sport universities and has been ranked as Britain’s Number 1 Team Sport University since 2013. In the autumn of 2019, the University completed the construction of a £32m Sports & Wellbeing Park, adding to a prior investment, on the same site, of £8m in 2012.The new development has a range of indoor facilities including; a 12 court sports hall, 5 lane cricket centre, sport science laboratory, state of the art fitness centre and two strength and conditioning gyms.
Strength and Conditioning Durham University has an established high performance athlete support programme aimed at providing high quality services to student athletes. Strength and conditioning is a crucial component of the programme and the post holder will work closely with both teams and individuals to deliver a service that meets the requirements of the student athletes and sport specific programme leads.
Core responsibilities:
- Provide a responsive and proactive support service for stakeholders.
- Focus on checking stakeholder requirements to ensure the delivery of excellence with the frontline stakeholder experience.
- Respond to service users answering and recording standard queries and bookings for activities and/or events.
- Contribute to the planning of team activities, work and deadlines to ensure the smooth running and timeliness of service.
- Solve day-to-day routine problems and source background information within the role.
- Record data and information accurately and provide reports as required to team members and more experienced staff.
- Operate a booking and enquiry service and process requests finding solutions or escalating queries where necessary.
- Flexible in approach to accommodate the needs of team members and/or service users.
- Assist team members to organise, plan and prepare for events, meetings and activities.
- Liaise with internal and external suppliers, contractors and professional specialists to pass on information.
- Apply professional and regulatory procedures and processes and use of systems.
- Liaise and collaborate with staff in other areas of the organisation to ensure a seamless, smooth and efficient service.
- Resolve queries and requests for information and advice and escalate more specialist and complex queries or issues to more experienced team members.
Role responsibilities:
- Provide high level strength and conditioning support to individuals and teams within the performance sport programme.
- Support strength and conditioning coaches in the development and delivery of support programmes for identified Tier 1 and Tier 2 internal performance sport clubs.
- Oversight of the development and delivery of support programmes for identified Tier 3 and Tier 4 internal performance sport clubs.
- Deliver group and individual sessions/programmes to athletes within the Durham Institute of Sport programme.
- Apply recognised professional, commercial and/or organisational service level standards to enhance the stakeholder experience.
- Provide guidance to service users with the use of and access to resources and equipment.
- Liaise with internal and external suppliers and specialists with the organisation, planning and delivery of services, activities and events.
- Work with team members and others across the organisation to prepare for the delivery of exhibitions, activities and events.
- Record, collate, analyse, store and report data and information on the level and uptake of services and quality of experience.
- Compile, record, store and archive data and information to ensure the accuracy and safety of information.
- Provide service and support for networks, committees and meetings, to draft and distribute documents and communications in standard professional formats.
- Act as first point of contact for identified sports club captains and individual student athletes.
Any other reasonable duties.
Specific role requirements:
The role will require evening and weekend work.
Working Arrangements At Durham:
We recognise that our staff and students are our greatest asset and we want to support the health and wellbeing of all. Hybrid working supports this ethos and provides many benefits to our colleagues, including empowering people, where their role allows, to work in a manner which is more suitable for them, whilst encouraging our commitment to environmental sustainability.
Depending on the needs of the business and the job role, Durham University is piloting hybrid working for all Professional Services colleagues in the academic year 2021/2022, which may include the opportunity to work both on and off campus and to flex working hours. If appointed to the post, your line-manager will discuss the specific arrangements with you. Any hybrid arrangements are non-contractual and may change within the pilot and when the pilot ends.
Reward and Benefits:
To support the delivery of the University's People Strategy to attract, retain and reward the very best, we offer a fantastic range of rewards and benefits to our staff, including 27 days annual leave, plus 4 customary days and 8 bank holidays (pro-rata for part time) and the option to purchase additional leave; Automatic enrolment into a pension scheme; Corporate and local discounts; Wellbeing resources and discounted health benefits; Health discounts on sports and activities at Maiden Castle Health and Activity Centre; Reward and Recognition Schemes; Personal and career development; And SO much more, with further information available here
