Description
Duties and responsibilities
Health and Safety:
- Ensure the safety of all users and be available for first aid duties as necessary.
- Ensure the safety of the University facilities and equipment used within the programme.
- Report all accidents/incidents and possible hazards to the Duty manager and record as specified.
- Ensure all certificates and risk assessments relating to the programme are present and correct.
- Ensure the operational maintenance and cleanliness of equipment
- Ensuring good working practices in accordance with health and safety procedures
People Management:
- Assisting with special Sport and Wellbeing events as required.
- Delivery/Instruction of programming of Wellbeing and Physical Activities.
- Advise on programme changes/feedback to improve upon existing offerings.
- Represent Sport and Leisure at University events as required.
- Cleaning duties as required.
- Teach scheduled classes
- Develop and maintain the highest level of contact and communication with customers so as to maximize customer satisfaction and business success.
- To assist the Fitness Leisure Supervisor in prioritising the fitness teams short and medium term activities in response to business requirements
Program development:
- Assist with special fitness and wellbeing events as required.
- Advise on program changes/feedback to improve upon existing offerings using initiative to assist in solving problems.
- Delivery/Instruction of programming of Wellbeing and Physical Activities.
- Deliver instruction on more advanced exercise prescription.
- Assist with retention programmes to retain interest of members and improve member relations.
- Advise on programme changes/feedback to improve upon existing offerings using initiative to assist in solving problems.
- Represent Sport and Leisure Services at University events as required.
Administrative Duties:
- Work with Property and Facilities to ensure facilities are maintained regularly.
- Prepare regular updates on CitySport for University community through Website and social media
- To administer first aid and complete all incident/accident procedures outlined by the university’s safety office.
Quality Assurance:
- Maintain quality assurance of equipment and building through agreed maintenance schedules.
- Follow fitness manufacturers guidelines for fault reports and maintenance requirements
- Cleaning duties of fitness equipment and studio accessories
- To carry out work duties which ensure compliance with CitySport’s operating procedures and emergency action plans.
- To attain the required standard of personal appearance and to wear uniform provided whilst on duty Skills and experience
- To be able to use own initiative and have excellent time management. (E)
- Share information and work effectively with team members to establish and support a positive working relationship and team environment. (E)
- To be able to complete regular usage reports. (D)
- To lead by example, to be innovative and contribute to a high performing team. (E)
- Able to demonstrate commitment to a high standard of customer service. (E)
- Well-developed verbal and written communication skills. (E)
- To have the ability to empathise with customers whilst always maintaining a professional boundary.
- Excellent team working skills. (E)
- To be highly motivated, inspirational and have a flexible approach. (E)
- To have some knowledge of MS Office (D)
Experience:
- Demonstrable experience of working within the leisure industry. (E)
- Experience in delivering class based and one to one programming. (E)
- Experience in working with special populations. (D)
- Previous experience of working in HE is not essential, but the post holder must be able to demonstrate that they have experience of carrying out a successful customer service role within a sport and leisure environment. (D)
Additional Experience/Qualifications:
- Relevant Sports Qualification for example: Gym Instructors Qualification
– minimum REPS Level 2 - First aid at work (E)
- An excellent working knowledge of group exercise activities and an understanding of health, fitness and wellbeing trends, including Kettlebells, TRX, HIIT (E)
